Your Rights & Responsibilities:

Our Promise

Eye aims to create a safe environment where our staff treats you with skill, care and dignity. We value your privacy and are sensitive to your customs and beliefs. We will always explain important medical things to you in language you understand. We encourage you to ask questions so you understand your condition, treatment options and ongoing care. If you would like a second opinion at any stage, we are happy to assist. We will ask for your informed consent before we proceed with surgery or other procedures.

Helping us help you

By giving us the most accurate information possible about your health, we can provide you with the most appropriate care. Tell us all about your current problems, previous illnesses, medication, allergies and other health matters. Ask our staff if you need any treatment, tests or medication explained and let them know if you are planning to leave the hospital for any reason. By being courteous and considerate of other patients and our staff when you are at the hospital we will be able to focus on how best to help you.

Feedback

We rely on feedback from patients and your families to make sure we continue to do the best job possible. You can leave a compliment, suggestion or complaint for us via contact us forms.

Any problem is usually best solved at the point of service in the hospital. We take complaints seriously and aim to resolve them quickly and fairly.

Your Privacy

Personal information is collected by the Eye so we are able to provide care and treatment. To help protect your privacy we ensure:

  • Access to the hospital’s record and computer systems is controlled
  • Staff only has access to the systems their duties require
  • Paper records are securely stored
  • Paper records may only be accessed by authorized personnel
  • Your consent is required for the use of any information contained in the medical record for research, publications or any other secondary purpose.
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For the best care, it is your responsibility to:

  1. Provide as much detail as possible about your condition, medical history and allergies
  2. Tell us if you have concerns or questions about your care
  3. Inform staff when you intend leaving the hospital
  4. Show respect to staff and other patients
  5. Assist security by not bringing valuables and large sums of money in
  6. Help keep the hospital environment safe and clean
If you Have Any Questions Call Us On +91-8352-221107
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